Privacy Policy

Hi, we are Shenny Stitches. We’re your source for unique, handmade crochet bags and accessories. We're thrilled to have you as a customer, and we're committed to ensuring that your information is handled with care and transparency. This policy outlines what information we collect, why we collect it, your legal rights, and more. Shenny Stitches is the controller of your information, except for payment details like card data and bank information, which we do not process directly.

If you have any questions or if something seems unclear, feel free to reach out. We're here to address any concerns.

 

For any inquiries, you can reach us at shennystitches@outlook.com or by using the contact form on our website.

If there are significant changes to this policy, we’ll update the “Last Updated” date or notify you directly by email.

How We Collect Your Information

We only collect the information you provide directly, such as when you place an order. Here’s what we collect and why:

What Information	Why	Lawful Basis	Shared With	Retention Period
Name, address, and telephone number	To fulfill and deliver your order	Contractual necessity	Royal Mail for delivery	6 years after the last order
Name and email address	To send news and offers to existing customers	Legitimate Interests (PECR Soft opt-in)	Hosted by Shopify	3 years after last interaction or until you unsubscribe
Name and email address (non-customers)	To send news and offers if consent is given	Consent	Hosted by Shopify	3 years after last interaction or until you unsubscribe
Name, contact details, and message contents	To respond to your queries or messages	Legitimate Interest	Hosted by Re-amaze customer service	As needed for customer service
Abandoned shopping cart information	To follow up on your incomplete purchase	Legitimate Interest	Shopify, Klaviyo	1 month if no order; 6 years if completed
User journey and interests	For targeted social media advertising, with consent	Consent	Facebook, Pinterest, TikTok, Google, Taboola	1 month
“Derivative Information” (user journey data)	To analyze website performance and optimize advertising spend	Consent	Google	1 month

If you choose not to provide delivery information, we won’t be able to fulfill your order.

Financial Data

Your payment information, including card details, is securely handled by Shopify or PayPal. Shenny Stitches does not have access to this information. For details on their data processing, please refer to their respective privacy policies.

Cookies and Tracking Technologies

With your consent, we use cookies and tracking technologies like web beacons and tracking pixels to personalise your experience and provide relevant ads. You can disable these by adjusting your browser settings or declining cookies on our website.

Your Rights

You have various rights regarding your personal data, including:

• Access: Request all personal data we hold about you.
• Correction: Request correction of any inaccurate data.
• Erasure: Request deletion of your data in certain circumstances.
• Restriction: Request limits on processing your data in certain cases.
• Withdrawal of Consent: Withdraw consent where it’s been provided, typically by unsubscribing from marketing communications.

To exercise any of these rights, please contact us at shennystitches@outlook.com. We may need to verify your identity before processing your request.

Opting Out of Communications

To stop receiving emails or other communications from us, you may:

• Update your preferences in your account settings.
• Contact us directly using the information provided.

If you have questions about this policy, feel free to reach out at  shennystitches@outlook.com